Privacy - Hello Italy Tours

Privacy Effective Date: June 3, 2008 Hello Italy Tours ("Hello Italy Tours") has created this Privacy Policy in order to demonstrate Hello Italy Tours's commitment to privacy. Hello Italy Tours recognizes that its customers care how their information is used and shared. Hello Italy Tours wants its customers to understand the types of information collected, how the information is used, and the safeguards in place to protect customer information. At the same time, information is the cornerstone of Hello Italy Tours's ability to provide products and services to its customers. This Privacy Policy is part of and subject to the Terms of Use ("TOU") posted on the helloitalytours.com website ("Website") and includes Hello Italy Tours’s information gathering and dissemination practices for the Website including, but not limited to, on-line ordering. By using the Website, whether you are a customer ordering through the Website or another visitor browsing the Website, you agree to be bound by this Privacy Policy. Hello Italy Tours may update this policy from time to time. The effective date noted above indicates the date that this Privacy policy was last updated. Each visitor and customer is responsible for checking this policy periodically for changes. What Information is Collected and Stored? Hello Italy Tours collects and stores certain information automatically whenever you access this Website. The amount and type of information Hello Italy Tours collects depends upon the use of the Website. Each time a visitor comes to the Website, Hello Italy Tours may count, track and aggregate the visitor’s activity into an analysis of general traffic flows at the Website. This information is used to analyze and improve this Website and to provide customers with an improved ordering experience. Hello Italy Tours collects and stores informHello Italy Tours Privacy Policies ation that customers enter through this Website or otherwise. For example, when a customer opens an account or places an order, Hello Italy Tours collects and stores some or all of the following information: name, billing address, shipping address, email address, telephone number, credit card number and expiration date. Credit card information collected through the Website is encrypted and saved on the web server until an order is completed by Hello Italy Tours. This information is used to provide the products and services that a customer has ordered or requested, to process orders, to send order confirmations and to provide customer service. In order to ship and track orders, Hello Italy Tours makes customer name and address information available to common carriers, courier services and third parties Hello Italy Tours contacts on your behalf. Information Hello Italy Tours collects also may be used by Hello Italy Tours to contact customers about products, promotions, upcoming events, special offers and new Website features. You may browse the Website without providing personal information. Hello Italy Tours will ask customers for personal information when orders are placed through the Website. This information is stored on the Hello Italy Tours customer database. When a customer places a subsequent order, the customer's information is automatically displayed excluding any credit card information. Hello Italy Tours may also use this information to contact customers and provide additional information regarding Hello Italy Tours's products and services, including new products and services that Hello Italy Tours may introduce from time to time, and to enable customers to obtain product literature, receive on-line newsletters, or to access their own password protected areas of the Website. If you have inquiries or complaints regarding the use of personal information, please contact hit@helloitalytours.com Use of Cookies Hello Italy Tours uses “cookies”, which are files stored on your computer’s hard drive by the browser. These cookies are stored for a period up to thirty (30) days and help Hello Italy Tours to identify visitors and to store preferences of customers using the on-line ordering section. The cookie does not contain any personally identifiable information but does identify the specific installed program you use to browse the Website. Cookies also allow Hello Italy Tours to hold order information when a customer leaves this Website without ordering product. Most browsers accept cookies automatically but allow a user to disable them. If the customer disables the helloitalytours.com cookie, the customer may not be able to take full advantage of a personalized experience on the Website. Hello Italy Tours may also collect and store information about customers received from other sources. This enables Hello Italy Tours to update and correct the information contained in Hello Italy Tours's database and to provide product recommendations and offers that may interest customers. Is Information Shared with Third Parties? Hello Italy Tours does not sell to others any personal information that customers provide to Hello Italy Tours through this Website, except with the customer's consent or as described in this Privacy Policy. Hello Italy Tours does not share customers' personally identifiable information with third parties except for Hello Italy Tours's suppliers or business associates with whom it has a written agreement providing for the same level of protection as provided by Hello Italy Tours. If substantially all of Hello Italy Tours's assets are acquired by a third party, such customer personal information may be one of the transferred assets. Hello Italy Tours may engage third parties to perform services in connection with the operation of its business. Examples of these services may include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Website evaluation, and data analysis. Hello Italy Tours may provide a customer's personal information to these third parties. The personal information collected on this site is used for the purpose for which it is requested: 1. Contact information for potential clients or persons seeking information is collected in order for us to contact those persons to provide information about Hello Italy Tours's products and services. This information may be stored on our servers in the United States. Such information is usually deleted in the normal course of business, but can be amended or deleted upon request. 2. Contact information, such as your name, address, telephone number, or email address, submitted by existing customers with questions, concerns, complaints, or technical support questions, is used only to respond to inquiries and process orders. This contact information is stored on Hello Italy Tours's servers in the United States. Such information is usually deleted as space requires or in the normal course of business. 3. When you sign up for an email newsletter or alerts about our products and services, Hello Italy Tours will use your email address to deliver the newsletter or alerts requested. Hello Italy Tours may release a customer's personal information if it believes in good faith that: it is required by law or legal process; it is required by a law enforcement agency that has provided a valid request; or such release is necessary to protect the rights, property or safety of Hello Italy Tours, its customers or others. Links This Website contains links to other websites. Hello Italy Tours is not responsible for the privacy policies applicable to other websites or how they may treat information about their users. Advertisers on the Website or other websites to which customers link may have the ability to assign cookies in a process not under Hello Italy Tours's control. Hello Italy Tours has no control over the use of the information collected by websites to which it links or other websites. Is Information Collected from Children? Hello Italy Tours does not sell or ship any items ordered through this Website directly to anyone who is known to Hello Italy Tours to be under the age of 18, nor is any personal information collected from anyone who is known to Hello Italy Tours to be under the age of 18. Other Circumstances From time to time, Hello Italy Tours may sponsor promotional events which require the collection, processing and storing of individual contact and demographic information to be used for the event. Hello Italy Tours may also co-sponsor these activities with other companies, in which case the customer’s individual contact and demographic information is likely to be shared with the other participating sponsors. A customer’s personal contact and demographic information will not be released by Hello Italy Tours to third parties or non-participating organizations without the user’s consent and, although Hello Italy Tours may request that co-sponsors of such events uphold the privacy of the registrants’ information, Hello Italy Tours has no liability where the co-sponsors do not comply with any requests by Hello Italy Tours. How Can Information Be Corrected? The Website provides customers with the ability to correct information they have provided to Hello Italy Tours. If you would like to have Hello Italy Tours correct or update the information that you submitted, please send your corrections or updates to hit@helloitalytours.com Customers may also choose to opt out in the event Hello Italy Tours indicates that their personal information will be disclosed to a third party or used for a purpose incompatible with the purpose for which it was originally collected or not subsequently authorized by the customer. If sensitive information will be disclosed to a third party or used for a purpose other than its original purpose, then you must "opt in" by providing Hello Italy Tours with your authorization for that purpose. What Steps Are Taken to Protect Customer Information? This Website takes reasonable security measures in place to protect personal information from loss, misuse, alteration and destruction of the information under our control. Hello Italy Tours uses reasonable industry standard procedures and processes to safeguard the confidentiality of identifiable personal information including, but not limited to, encryption of personally identifiable information prior to transmission over the Internet. The Website uses secure socket layer ("SSL") encryption technology provided by GeoTrust. Users of the Website should ensure that their browsers support SSL encryption technology. When you enter a secure area on the Website, your browser will display a small icon, a padlock or key, at the bottom right or bottom left corner of its window. The padlock should be closed or the key should be unbroken in its mid-section. When a customer submits information over the Internet, however, the information may travel over many systems not under Hello Italy Tours's control. Others may intercept the information customers are sending. To protect personal information, each customer should take appropriate steps to guard their password and close their browser when away from the computer. Each customer may change their password or may request a new password from Hello Italy Tours. If a customer becomes aware of any loss, theft or unauthorized use of a password, please notify Hello Italy Tours immediately by sending an e-mail message to hit@helloitalytours.com Contacting the Website If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, or if you think that anyone has violated this Privacy Policy, please contact Hello Italy Tours at: Hello Italy Tours 14 East 60th Street, Suite 503, New York, NY 10022. 212-308-3030 1-866-444-8259 fax 212-308-4705